Anonymous
map-marker Saint Paul, Minnesota

Me too!

Dermolyte was advertised in an online magazine. So I filled out the "send to" info. They indeed sent the product. And every month thereafter I got another bottle of both the Dermolyte and the ReviveRx. They didn't charge me, however. I just kept the product that was not requested. Finally I had to email them to get them to quit sending them to me. I just lost a lot of time trying to stop the stream of this stuff into my house. I didn't return it as I thought I had committed a lot of time to the project. Now I see a lot of "ads" for similar products and nearly the same "fill out" area for payments etc. Grrrrrr
View full review
Reason of review:
Nice but expensive product
1 comment
Guest

Same thing happened to me! Only my credit card was charged up to $200. without authorization after my sample bottle.

I have spent a lot of time researching the return address but but no luck so if you still have the box or shipping label with the return address to Dermolyte please message me back or email me with that info.

I would greatly appreciate it!

#feelingfrustrated

Thank you, Kim

wallhanger243@***.com

Anonymous
map-marker New York, New York

Dermolyte Skincare Return Policy Review

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I sent back the products received by dermolyte and tryrevive. I was told that if I returned the products I would get a credit on my credit card, this is been going on since May of 2015. As of today no refund as been credited and I can't get any help from the company.
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Mayetta, Kansas

Dermolyte charges 89.95 monthly for a product that I did not request past the sample

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I made the mistake of requesting the sample of Dermolyte and the other moisturizer that Dr. Oz endorsed. The product itself is not bad but it is not the miracle elixir that it is made out to be. However, the problem is the ADDITIONAL $90 charges to my credit card for regular shipments of the Dermolyte cream that I did not authorize or ask for. When I finally got ahold of a human, I was regaled with all the things this product was supposed to do. This is even after I stated I wanted to return the latest shipment and wanted the charges made to my credit card reversed. I explained myself again, and was offered a 50% refund of this latest charge. I again stated that I didn't want the product. I was then told that I would have to pay a $15 restocking fee. I explained yet again, that I was not happy with the way the company had conducted business and did not want the product and wanted a full refund on my credit card and all future charges to stop. PERIOD. While the gentleman that I spoke with, Alex, was a little hard to understand, he was helpful, polite, and I think tried to be as responsive as possible within the policies he has been given by this company.
View full review
Loss:
$270
Reason of review:
Order processing issue

Preferred solution: Full refund

1 comment
Guest

Me too!

Do you know the return address I need to send two bottles of Dermolyte back to them for reimbursement of two $89 charges to my credit card that were not authorized. I too only ordered the sample bottle.

I have had no luck getting the return address to send back my products if you still have a box or shipping label with a return address to Dermolyte please message me or email me with that I would greatly appreciate it!

Thanks, Kim

wallhanger243@***.com

Anonymous
map-marker Bloomington, Illinois

SCAM

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I ordered what was supposed to be a sample of Dermolyte and Revive for just S&H. I received the samples shortly after ordering it. I wasn't impressed with the products and decided that I wouldn't be ordering them again. Well, I just recently received my credit card bill with TWO charges of $89.95 that I did not authorize. ( I checked my new statement online and they have 2 pending charges in the amount of 95.94!) I called the company to inquire about it and got an arrogant representative who told me they don't offer samples and that I ordered it. When I asked for a supervisor, I was told HE was the senior manager and that I was obligated. I hung up on him and called my credit card company to dispute the charges and cancel the card! I plan to contact Dr. Oz, since he endorses the product! I am incensed that this type of thing goes on!!!
View full review
Reason of review:
Problems with payment
1 comment
Guest

I have the same problem. They charged me without my authorization.

Now, I do not even have a number where I can call them because on the website they do not provide any phone number. This is disgusting since Oz is part of this advertisement.

The products ( Dermolyte and Revive) are not really so amazing as they say. I hope this will help future buyers.

Laiken Msp

SCAM: Dermolyte free sample is an $89.95 SCAM

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I ordered the "free" sample online. It does not say anything about this sample being a 14 day trial. It only asks for shipping fees. I received the product in about 10 days. There was no paperwork in the package regarding the sample other than a brochure on the product. Exactly 14 days after ordering the sample a payment of $89.95. This was an unauthorized transaction as I had not been told this was a trial. I have contacted my bank to file a scam claim and they will follow up on this for me. I will add information as I can. ❇This same SCAM information applies to Revive Skincare. ❇❇
View full review
Loss:
$95
Reason of review:
Got caught be scammer.

Preferred solution: Full refund

2 comments
Guest

Same thing happened to me I have a dispute going with my credit card company but they want me to supply them with tracking numbers from returning the Dermolyte bottles but I cannot find a return address do you know what that is?

I would greatly appreciate your help!

Thanks, Kim

Guest
reply icon Replying to comment of Guest-1154383

I am sorry, I have deleted all my old files. What I did was deal with them through my bank.

I used my debit card. The bank did the fighting with everyone for me.

Sorry I couldn't help. If I ever run across anything I will contact you.

View more comments (1)
Anonymous
map-marker New River, Arizona

What I trusted to be a FREE SAMPLE turned into a $89.95 SCAM.

The "FREE SAMPLE" of Dermolyte cost me $89.00. I tried it because Dr. Oz gave it his stamp of approval. I didn't believe Dr. Oz would allow his name to be used to SCAM unsuspecting people, and yet, he did. Oh yes, I also received a second package that I am sending back with this email, and intend to reject any charges made to my account. I am not paying extra fees and I expect to have my VISA CARD credited. Having read the other many complaints, I plan to send this complaint to the Arizona State Attorney's Office, the Better Business Bureau and Dr. Oz. K. Frisina PS: I did not have info from the company on my FREE SAMPLE SCAM. I have charges on my credit card but wil not add it to this email. Also, I did not see a Terms Of Service to read and agree to in this document. If you can tell me where it can be found I will be more than happy to read the info. I am agreeing to terms ONLY BECAUSE I CANNOT SEND WITHOUT AGREEING. PLEASE READ LATTER STATEMENT.
View full review
Reason of review:
Problems with payment
5 comments
Guest

Do you know the return address for Dermolyte?

Same thing happened to me!

~Kim

Guest

800-453-****

Guest

Can someone give me a good email address or good phone number for dermolyte and revive

I have also been scammed and don't know what to do. Help

My address is: wwpatway76@***.com

Guest

I also agreed to try this, because of dr.Oz. It did not say ANYTHING AT THE TIME ABOUT being a 14day risk free trial.

Or being charged 89.95 not once but twice! I called customer service and now they intend to not only make me pay return shipping but also pay a 20% restock fee!

What a scam! This company is awful and its customer service is as well!

Guest
reply icon Replying to comment of Guest-952925

I have the same problem started out with sample turned into two charges of close to 200.00 now am having trouble paying me rent because of money short, phone # on my bank statement is not good what I consider a scam.

View more comments (4)
Anonymous
map-marker Studio City, California

Charged without my consent!

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I signed up for a sample, was *** enough to do this online, and sure enough! received the sample, didn't do good to my skin, and would have never ordered the product! Alas, sure enough, charges started to appear on my credit card without my authorization, and products were shipped as well! Who needs this headache? I do not recommend! Don't we all hate when we are forced into purchasing something? Now I am in a dispute process with the bank and I only hope that the merchant will be decent enough to retreat and do the right thing! refund my credit card!!!
View full review
Loss:
$300
Cons:
  • Shady
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Hendersonville, North Carolina

Dermolyte Skincare Trial Bottle Review

Cancel my oreder... only wanted free trial and I have received 2 shipments and being charged without authorization
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Fort Worth, Texas

Returning your skin care

I returned my product in the 14 day allotted time. Still they charged my account 89.95. When I called Cindy the senior agent to try to resolve the problem she was very rude and talked over me. She explained she did not work in the same area as they process the returns nor the same state. It could take up to 60-90 days to get a refund after they process my return. So I wondered why they gave you a 14 period if they're not going to process the returns in that amount of time anyways. She doesn't work there so she doesn't know. So I told her I would file a claim with my bank and her response was we will not refund you if you file a claim against us. So I told her have a nice day and hung up. I decided to call back one more time hoping to get a new rep on the phone and I did. His name was Andre out of Maine. I explained the issue and told him of my experience and he put in for a refund. He said it would take 3-5 Buisness days. So anyone wanting to try this, just know they are going to charge your account regardless of the trial period. Then it's like pulling teeth to get it reversed. Good luck!
View full review
Reason of review:
Problems with payment
1 comment
Guest

Do you know the return address for Dermolyte?

Anonymous
map-marker Tampa, Florida

Charged my card without my authorization

I ordered a sample of Dermolyte and Revive for just S&H.I received the samples soon after I ordered them. I was not impressed with the products, so I decided that I will no order them again, but today I received my credit card statement with 2 charges of $89.95 without my authorization. My solution was to talk to my credit card and canceled my card. I hope this will help future buyers. It is shameful that Oz is "putting his face" on this advertisement. There are not miracles. Once you have wrinkles, they will stay or improve only with surgery.
View full review
Reason of review:
Problems with payment
Sari Qxz
map-marker Atlanta, Georgia

Dermolyte Skincare Free Trial Review

RIP OFF!!! DIDN'T SAY THEY WERE GOING TO TAKE ANYTHING OTHER THAN SHIPPING FOR THE "FREE" TRIAL. FUNNY TO ME $89. AND CHANGE IS NOT FREE IN MY BOOK!! STEALING IS AGAINST THE LAW! IT'S MY MONEY AND NO YOU CAN'T HELP YOUR SELF TO IT! I'VE EVEN BEEN CHANGE FOR ANOTHER BOTTLE OF WATERED DOWN LOTION I HAVE NEVER ORDERED OR RECEIVED!!!!
View full review
Reason of review:
Problems with payment
Ladawn Tsi
map-marker Portland, Oregon

Return Policy Review

I ordered it and returned it so i wouldnt get billed i followed every step they told me to do and got a tracking #. I was charged for dermolyte and revive rx both!! They received it four days after i sent it. I want my $ back!!!! Do not order this. They will rip u off.
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Medina, Ohio

Other Product Review

Nothing ever came in the mail but so far i have gotten 2 flippin charges...
View full review
Reason of review:
Problem with delivery

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